Embracing Care takes all complaints very seriously and will always investigate any complaint made.

If you have a complaint about any aspect of our service we would ask that you first of all contact our Registered Manager :

Jan Hutchinson

St George Centre

49-51 Front Street


Co Durham


Telephone: 0191 3718999

If you are not happy with the result of any investigations we make you can also contact:

CQC                                                                 Complaints officer

Citygate                                                          Durham County Council   
Gallowgate                                                    County Hall
Newcastle Upon Tyne                                 Co. Durham
NE1 4PA                                                          DH1 5UG

Telephone: 03000 616161                           Telephone: 03000 268418
Fax: 03000 616171                                         Email:    


If we are unable or cannot resolve your complaint satisfactorily any unresolved concerns can be referred to the Local Government Ombudsman:-

Local Government Ombudsman & Social Care Ombudsman 
Po Box 4771 
CV4 0EH 
Adviceline: 03000 610614 
Text 'callback' to 07624811595  and someone from the LGSCO will ring you back.


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